Shipping info

 

In-person pick up, times from 8am-6pm Monday to Friday Central Time. Unless we notify you by email or call you with any changes.

Orders will need to be picked within 72 hours. If you need more than 72 hours, please communicate with us as soon as possible. Otherwise, any order not picked up in 72 hours with no prior communication to us, your order will be canceled, and a refund will be issued to the credit card used.

When picking up your order, please follow these steps: Wait for a confirmation email or text message from us notifying you your order is ready. Come to our location during our business hours and show your confirmation email or text message to our staff.

Domestic Shipping Information

Standard: $8.99
Delivered in the United States in 5-7 business days.
Delivered in the western United States, Alaska, Hawaii, or US Territories in 10-14 business days. These orders are delivered by the United States Postal Service. Standard shipping can be used for any destination including PO/APO/FPO addresses.

Items ordered are typically processed within 2 BUSINESS DAYS OR LESS after the order is placed. Therefore, orders placed on Friday, Saturday or Sunday would be processed by Monday or Tuesday. Please be aware that if you order via overnight or 2-day shipping, that you will not necessarily receive the item overnight or within 2 days of placing the order. The order will be processed first, then shipped via whichever method you choose. This means that an overnight delivery can take up to 2 or 3 days to arrive to your address.

Please be aware that we operate on a fill & kill policy so if something you order is unable to ship due to being out of stock it will simply be removed from the order and the order total will be adjusted.

Return Policy
There is a 30 day return policy on all items, with the following conditions:

No returns on personal use products including all novelties unless defective.

No returns on solvent cleaner

Defective items will be replaced with the SAME item only.

Shipping charges are not refundable.

We do not pay for postage on returns.

Ship to:

Sensi & Uniq

4837 Cedar Springs Rd apt 324, Dallas TX 75219

RETURNS
We understand that returns are sometimes necessary for a wide variety of reasons. Our customer service representatives will work with you to come up with the best solution for your situation by replacing the original item or refunding your money as store credit to your account, then helping you find the product you prefer, and placing a new order for you.
To use our guarantee program, contact customer service. All product returns require a Return Merchandise Authorization, (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the “shipped from” address.
Returns of products that are not defective or damaged incur a 20% processing fee.

UNDELIVERABLE ORDERS
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address (US addresses only), an additional shipping/handling fee of $10 will apply for US shipping addresses.

 

International Shipping

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Sensi & Uniq